Privacy Policy

Last updated: August 17, 2026

Best Booking (“we”, “us”) provides booking pages and scheduling tools for professionals. This policy explains what information we collect, how we use it, and how you can ask us to delete it.

This page is the privacy policy linked from our homepage and from the Google OAuth consent screen.

Who this applies to

• Professionals who create a Best Booking account and, if they choose, connect Google Calendar.
• Clients who book an appointment on a professional’s public booking page.

Information we collect

Depending on how you use Best Booking, we may collect:

• Account details for professionals: name, email address, business name, phone number, timezone, services, hours, and branding assets.
• Booking details from clients: name, email, phone number, service, date and time, and optional notes.
• Google account information when a professional signs in with Google: email, basic profile, and Calendar permissions they grant.
• Technical data needed to run the service, such as IP address, device or browser type, and basic usage logs.

How we use Google Calendar data

Google Calendar is connected only by professionals who sign in and grant access. Clients who book an appointment do not connect their Google account.

We use Calendar access to:

• Create, update, and delete Google Calendar events that represent bookings on the professional’s calendar (calendar.events).
• Read free/busy times so existing events block those slots on the public booking page (calendar.freebusy).
• Identify the professional’s Google account (email and basic profile) so we can attach Calendar sync to the right business.

We store:

• An OAuth refresh token so we can keep Calendar in sync after the professional closes the app.
• The Google event ID for each booking we create, so we can update or remove that event if the booking changes or is cancelled.

We do not request access to share calendars, change calendar settings, or read the full contents of unrelated calendars beyond what is required for booking events and free/busy availability.

What we do not do with Google user data

• We do not sell Google user data.
• We do not use Google user data for advertising, retargeting, or credit decisions.
• We do not use Google user data to train generalized AI or machine learning models.
• We do not let humans read Calendar data unless the professional asks us to investigate a specific support issue, or we must do so for security or legal reasons.

How we use other information

• Provide and improve the booking page and admin app.
• Send booking confirmations, reminders, and cancellation notices.
• Let professionals message clients they already have a booking relationship with, when that feature is enabled.
• Keep the service secure and prevent abuse.

How we store and share information

We host application data with infrastructure providers that process it on our behalf, including database, authentication, file storage, email, and SMS vendors. Those providers may only use the data to operate Best Booking.

We share information only when:

• It is needed to provide a feature you use (for example, creating a Calendar event, or sending a confirmation email).
• You ask us to, or a professional’s client has booked them.
• We must do so for security, abuse prevention, or the law.
• The business is sold or merged, and then only with notice and as allowed by law.

Tokens and other credentials are stored so they can be used only by our servers. We transmit data over HTTPS.

How long we keep information

We keep professional accounts, bookings, and Calendar tokens while the account is active. If you ask us to delete your account, we delete or anonymize personal data that is no longer needed, including stored Google refresh tokens, unless we must retain a record for legal or security reasons.

Your choices

• Professionals can sign out of Best Booking at any time.
• Professionals can revoke Calendar access in their Google Account permissions.
• To disconnect Calendar sync or delete a Best Booking account and the Google tokens we store, email hello@best-booking.ca. We will confirm when the deletion is complete.
• Clients can ask the professional they booked, or email us, to correct or delete booking details we hold.

Cookies and similar technology

We use cookies and similar storage that are required to keep you signed in, remember language or session state, and operate the booking flow. We do not use advertising cookies.

Children

Best Booking is intended for adults who run a business or book a professional service. We do not knowingly collect personal information from children.

Changes

If we change how we use Google user data or other personal information, we will update this page before the new use begins.

Contact

Best Booking
Gatineau, Quebec, Canada
hello@best-booking.ca